{"id":27216,"date":"2025-09-29T16:09:07","date_gmt":"2025-09-29T16:09:07","guid":{"rendered":"https:\/\/glamline.ae\/?page_id=27216"},"modified":"2025-09-29T16:34:32","modified_gmt":"2025-09-29T16:34:32","slug":"complaints-and-problem-resolution-policy","status":"publish","type":"page","link":"https:\/\/glamlineae.shop\/en\/complaints-and-problem-resolution-policy\/","title":{"rendered":"Complaints and problem solving policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"27216\" class=\"elementor elementor-27216\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-84d1672 e-flex e-con-boxed e-con e-parent\" data-id=\"84d1672\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dfbc1b elementor-widget elementor-widget-wd_text_block\" data-id=\"4dfbc1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-right\">\n\t\t\t\n\t\t\t<p data-start=\"1380\" data-end=\"1578\">In <strong data-start=\"1407\" data-end=\"1420\">Skin Glam<\/strong>, We attach great importance to your satisfaction and always strive to provide the best products and services. If you encounter any problem with your order, product, or experience on our website, please contact us immediately.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e19d621 elementor-widget elementor-widget-heading\" data-id=\"e19d621\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to file a complaint:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a90878 elementor-widget elementor-widget-wd_text_block\" data-id=\"9a90878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-right\">\n\t\t\t\n\t\t\t<ul><li data-start=\"1604\" data-end=\"1694\"><p data-start=\"1607\" data-end=\"1694\">Please send an email to <a href=\"mailto:Glam.line8@gmail.com\"><strong>Glam.line8@gmail.com<\/strong><\/a> \u00a0With the order number and a detailed description of the problem.<\/p><\/li><li data-start=\"1695\" data-end=\"1774\"><p data-start=\"1698\" data-end=\"1774\">You can also contact us via the contact form on the website or the customer service number<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d5ae57 elementor-widget elementor-widget-heading\" data-id=\"2d5ae57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The solution process:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a12957 elementor-widget elementor-widget-wd_text_block\" data-id=\"3a12957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-right\">\n\t\t\t\n\t\t\t<ul><li data-start=\"1794\" data-end=\"1857\"><p data-start=\"1796\" data-end=\"1857\">We strive to respond to all complaints within <strong data-start=\"1831\" data-end=\"1842\">48 hours<\/strong> Who received it.<\/p><\/li><li data-start=\"1858\" data-end=\"1980\"><p data-start=\"1860\" data-end=\"1980\">After reviewing the complaint, we will provide the necessary instructions, Product Replacement, Refund, or any corrective action necessary to solve the problem.<\/p><\/li><li data-start=\"1981\" data-end=\"2044\"><p data-start=\"1983\" data-end=\"2044\">Our goal is to ensure that all customers are completely satisfied with our products and services.<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f09c607 elementor-widget elementor-widget-heading\" data-id=\"f09c607\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important notes:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1245d73 elementor-widget elementor-widget-wd_text_block\" data-id=\"1245d73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-right\">\n\t\t\t\n\t\t\t<ul><li data-start=\"2066\" data-end=\"2121\"><p data-start=\"2068\" data-end=\"2121\">Complaints should be submitted during <strong data-start=\"2091\" data-end=\"2101\">7 days<\/strong> From the receipt of the product.<\/p><\/li><li data-start=\"2122\" data-end=\"2226\"><p data-start=\"2124\" data-end=\"2226\">Problems caused by product misuse or damage after delivery may not be eligible for replacement or refund.<\/p><\/li><li data-start=\"2227\" data-end=\"2295\"><p data-start=\"2229\" data-end=\"2295\">We encourage open communication to solve any problem quickly and ensure a positive experience.<\/p><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0641\u064a Skin Glam\u060c \u0646\u0648\u0644\u064a \u0623\u0647\u0645\u064a\u0629 \u0643\u0628\u064a\u0631\u0629 \u0644\u0631\u0636\u0627\u0643\u0645 \u0648\u0646\u0633\u0639\u0649 \u062f\u0627\u0626\u0645\u064b\u0627 \u0644\u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a. \u0625\u0630\u0627 \u0648\u0627\u062c\u0647\u062a \u0623\u064a \u0645\u0634\u0643\u0644\u0629 \u0645\u0639 \u0637\u0644\u0628\u0643\u060c \u0627\u0644\u0645\u0646\u062a\u062c\u060c<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27216","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/pages\/27216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/comments?post=27216"}],"version-history":[{"count":10,"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/pages\/27216\/revisions"}],"predecessor-version":[{"id":27255,"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/pages\/27216\/revisions\/27255"}],"wp:attachment":[{"href":"https:\/\/glamlineae.shop\/en\/wp-json\/wp\/v2\/media?parent=27216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}